Procura de Produto

Terms & Conditions

of sale

General terms and conditions of sale

The following General Terms and Conditions of Sale govern the offer and sale of products on the website and the Customer.

Products purchased on are sold directly by Cooka’s World – Pet Services, Lda.

These General Terms and Conditions of Sale regulate the offer, transmission and acceptance of purchase orders relating to products from Cooka’s World – Pet Services, Lda.

To place an order for the purchase of one or more products on you must submit an online order, accepting the General Terms and Conditions of Sale, the Privacy Policy, the Refund Policy, Cookies Policy, the shipping and delivery costs and further shipping contributions required.


Payments must be anticipated

An order will be considered submitted when Cooka’s Cookies receives your order electronically and the order information has been verified as correct. Only after the goods have been paid by the purchaser and his personal data has been verified, the order will be considered valid and legally binding.

The order will be recorded on Cooka’s Cookies database.

Using Cooka’s site you agree to be solely responsible for maintaining the confidentiality of your account data (e-mail address and password) and to be responsible for all activities that occur under your account. Cooka’s Cookies cannot be held responsible for any abuse or misuse of your account by third parties.

Cooka’s Cookies reserves the right to unilaterally terminate accounts, cancel orders at its discretion and refuse the offer of service.

By submitting the order, you unconditionally accept and undertake to observe these General Terms and Conditions of Sale, including the General Terms and Conditions of Use, Privacy Policy and Refund Policy.


Shipping and Delivery of the products

The purchaser expressly agrees that Cooka’s Cookies does not ship until payment has been received.

After the payment, Cooka’s Cookies will automatically process the order informing the purchaser of the order received and payment executed.

If the order is confirmed, but the products are not readily available, Cooka’s Cookies shall inform the client of the unavailability of the products and reserve the right to deliver the goods within a deadline agreed with Cooka’s Cookies and the purchaser.

If after this period, the goods have not been delivered to the customer, Cooka’s Cookies will formally inform the client and justify the motive, and will agree with the purchaser one of the following options: purchaser agrees to wait for the delayed product, refund the amount paid in advance, issue a credit into the clients account.

The main characteristics of each product are shown on site on each product page. The products offered for sale may not always exactly correspond to the real quality in terms of image and colors, due to the Internet browser or monitor used and some pictures can be only indicative.

The sales price of the products is subject to change and will be as quoted on Cooka’s site. Please check the final price of sale before sending the relevant order.

The total amount to be paid, which is indicated in the order confirmation, is the final price to pay, including all taxes and transportation costs.


Methods of payment:

Credit Card, PayPal, Bank Transfer

Our shipping company is carefully selected to ensure the highest standard of quality at all the times.

Purchaser acknowledges and accepts that the goods purchased through the site are delivered to the address described in the Shipping details of the order.



Information on the processing of personal data: see Privacy Policy

For any further information on our Privacy Policy you can email us directly at:

Our Privacy Policy applies in all cases in which the website is accessed and there is a decision to browse the website and use its services, regardless of the purchase of products.


Terms and Conditions of Sale are governed by Portuguese law.

The General Terms and Conditions of Sale may be amended from time to time due to new laws and regulations or other reasons. The new General Terms and Conditions of Sale shall be effective as of the date of publication on

Please check our Privacy policy.


Cooka’s Cookies loves cookies of all sorts and yes, we do use them too. Cookies are essential for the efficiency of some services and others are used to collect information on the use of the website (eg. statistics), to create a site more convenient and useful for you and your pet.

Please check our Cookies Policy.



For any further information on our Refund Policy, you can email us at:

Please check our Refund Policy.


In case your doggie was not satisfied with our products or service, please use this link.



Updated May 2021

"um cão é a única coisa na terra que te ama mais do que se ama a si mesmo"
Josh Billings
Made in
100% Natural
Recipes Created
With Vets

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